On making a purchase from our website you are agreeing to the terms & conditions set out on this page.
About our products:
Everything we make is 100% handmade in the UK by our team.
The fabrics and materials we use are chosen with a great deal of care and are only of high quality.
Some of our fabrics feature patterns which are too large to incorporate the whole design onto one letter. We always try our best to feature as much onto the letters as possible. If there is something particular from a print you would like incorporated please just let us know.
Each handmade item is made with incredible care and attention to detail.
LMD items are Copyrighted to LMD and all areas of our designs are protected as such – please use your OWN ideas, not ours!
Each individual letter and one letter of a nameset will come with a small “Made With Love’ heart silver charm.
Please note, the letters are not designed to free-stand, most letters will easily lean up against a wall with the exception of a few (F,P,J).
About your order:
All orders must be placed using the online shop on this website. Please check the current estimated dispatch time on the DELIVERY INFO page before you place your order. If you need your item for a certain date you need to notify us of this, all delivery times stated are estimates and although we always normally meet these, in periods of high demand we may run a few days late.
Please make sure you are 100% with your fabric choices and all other details before placing an order, we are unable to accept any amendments if we have already started your order.
Letters can be made plain or with the addition of a personalised name tag, ribbon and a button. We will choose buttons and ribbon which we feel best suit the fabric you have chosen, but if you want something particular please just let us know.
Once your order has been dispatched you will receive an email from us. We will endeavour to deliver goods promptly but accept no liability for delays in postage services which are beyond our control.
All prices listed on the website are shown in UK pounds sterling.
Please note that items sent outside the UK may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.
Safety stuffs and Allergic bits:
No item we sell is a TOY meant to be used directly with or by children. Please keep all our items out of reach from small children. Some of our items contain very small parts (Buttons etc.) which could cause danger to young children.
All items are from a smoke free and pet free environment.
Returns & Cancellations:
All of our items are handmade and as such are deemed as bespoke / personalised, which includes both design and / or fabric choices.
In accordance with The Consumer Contracts Regulations we are unable to accept an item to be returned back to us if you have experienced a change of heart or if you entered an incorrect detail when ordering. If an item is faulty please do let us know within 3 days of receipt & a replacement / full refund will be given.
If for any reason you are not satisfied with your order please do contact us within 3 days of receipt.