Frequently asked questions
Here we will try to answer your most frequently asked questions! If you still have a question, please don’t hesitate to contact us here or you can also drop us an email direct firstname.lastname@example.org
How much are your fabric letters?
Do the letters come with hooks on the back so I can hang them on a wall?
Yes! Our letters and all of our products ( Excluding cushions and bunting) come with D hooks on the back so they can be easily hung on the wall.
I’m struggling to choose fabrics for my letters, can you help?
Yes of course! We are always here to help with fabrics ( we have far too many to choose from!) A great place to start is in Fabric Name Sets gallery here we have uploaded a selection of photos of some previous made namesets – simply click on a photo for all the fabric information to appear! We also list all of our fabrics in the Fabric’s Page and we offer up to 6 fabric samples free of charge. And not forgetting of course we’re here to help too! Visit our contact page or email email@example.com we can put collages together so you can see the fabrics on letters side by side 🙂
Do you offer fabric samples?
Yes we do! We offer up to 6 fabric samples free of charge. Order here There is a £2.50 delivery charge which is fully redeemable from your order.
I don’t live within the UK, how do I order?
We take all international orders via our Etsy shop, you can find this here. Please note that we do not pay any customs charge, these are down to the customer, it might be worth checking with your government website to see if your order would incur fee’s prior to ordering.
I’ve checked your delivery page for current delivery times, but I need my order sooner, can you help?
Great question! We will always try to help in this situation so please contact us or you can also email us direct firstname.lastname@example.org
How much is postage to the UK?
Postage is charged per order:
- Our flat rate postage is £3.95
- First Class postage is £4.50
- Extra Large Letters £5.95
- Memo Boards £5.95
- Fabric Samples £2.50
- Gift Vouchers – Free
If you have any questions about delivery please Contact us here you can also email us direct email@example.com
Can I use drawing pins to fix things to my memo board?
Thats a common question! We really do not recommend drawing pins for use with our memo boards. Firstly as the boards are padded unless you have longer than standard pins they won’t be long enough to go through the padding and into the cork board. Secondly they will put holes and possibly pull the fabric. Instead we recommend using the ribbons on the boards to hold things in place, and also craft pegs which can be fixed onto the ribbon and used to hold things in place.
Do you sell fabric?
Yes we offer all of our fabrics for sale by the 1/2 meter here.