Frequently asked questions
Here we will try to answer your most frequently asked questions! If you still have a question, please don’t hesitate to contact us here or you can also drop us an email direct firstname.lastname@example.org
- How much would the name Ava cost in fabric letters?
Our standard 22cm tall nameset letters are £11 each. So for three letters to spell Ava it would cost £33. For more information please visit our shop.
- Do the letters come with hooks on the back so I can hang them on a wall?
Yes! Our letters and all of our products ( Excluding cushions and bunting) come with D hooks on the back so they can be easily hung on the wall.
- I’m struggling to choose fabrics for my letters, can you help?
Yes of course! We are always here to help with fabrics ( we have far too many to choose from!) A great place to start is in Fabric Name Sets gallery here we have uploaded a selection of photos of some previous made namesets – simply click on a photo for all the fabric information to appear! We also list all of our fabrics in the Fabric’s Page and we offer up to 6 fabric samples free of charge. And not forgetting of course we’re here to help too! Visit our contact page or email email@example.com.
- Do you offer fabric samples?
Yes we do! We offer up to 6 fabric samples free of charge. Order here There is a £2.50 delivery charge which is fully redeemable from your order.
- I don’t live within the UK, how do I order?
Our Etsy shop is all set up for international orders – you can find this here
- I’ve checked your delivery page for current delivery times, but I need my order sooner, can you help?
We will always try to help in this situation so please contact us or you can also email us direct firstname.lastname@example.org
- How much is postage?
Postage is charged per order, we are pleased to offer FREE postage on orders over £75, all orders under this will be charged as below:
- Our flat rate postage is £3.95
- First Class postage is £5.95
- Extra Large Letters £4.95
- Memo Boards £4.95
- Fabric Samples £2.50
- Gift Vouchers – Free
If you have any questions about delivery please Contact us here you can also email us direct email@example.com
- Can I use drawing pins to fix things to my memo board?
We really do not recommend drawing pins for use with our memo boards. Firstly as the boards are padded unless you have longer than standard pins they won’t be long enough to go through the padding and into the cork board. Secondly they will put holes and possibly pull the fabric. Instead we recommend using the ribbons on the boards to hold things in place, and also craft pegs which can be fixed onto the ribbon and used to hold things in place.
- Do you sell fabric?
Yes we offer all of our fabrics for sale by the 1/2 meter here.